Uncle Clarence BBQ Refund and Return Policy

Operated by Mitchell Foods LLC
Last Updated: October 19, 2026

Our Commitment to Customer Satisfaction

Thank you for shopping with Uncle Clarence BBQ.

We take pride in the quality of our barbecue sauces, seasonings, freshly prepared foods, and merchandise. Our goal is to ensure that every customer receives the products they ordered in satisfactory condition.

Because our product selection includes both food and non-food merchandise, different return and refund conditions apply depending on the type of product purchased.

Please review the following policy before requesting a return, refund, or replacement.

1. Returns of Non-Food Merchandise

Uncle Clarence BBQ offers a 30-day return period for eligible non-food merchandise, including BBQ accessories and T-shirts.

To qualify for a return:

• The return must be requested within 30 days of delivery.

• The item must be unused and in its original condition.

• Original packaging, tags, and accessories must be included where applicable.

• Proof of purchase, such as an order number or receipt, is required.

To begin a return, contact our customer service team before sending merchandise back.

Telephone: 1-800-475-0320
Email: cs@uncleclarencebbq.com

We will review the request and provide return instructions if the item is eligible.

Do not send merchandise to a return address without receiving instructions from Uncle Clarence BBQ.

2. Barbecue Sauces and Seasonings

Due to food-safety and product-integrity considerations, Uncle Clarence BBQ generally does not accept returns or offer change-of-mind refunds for barbecue sauces, seasonings, or other food products.

This includes products that have been opened or used, as well as food products that cannot safely be returned to inventory.

However, if an order arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer protections, please contact us.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

3. Freshly Prepared and Made-to-Order Foods

Uncle Clarence BBQ prepares certain products specifically for each customer.

These products include:

• Barbecue ribs cooked fresh to order.

• Cinnamon rolls freshly prepared and baked to order.

Because these products are made to order and are perishable, we generally cannot accept returns or provide change-of-mind refunds once preparation has begun.

Customers wishing to cancel a made-to-order purchase should contact us promptly and review our Purchase Options Cancellation Policy.

If a freshly prepared food order arrives damaged, incorrect, or in a condition that raises legitimate quality or food-safety concerns, please contact customer service immediately.

We will evaluate the issue and determine an appropriate resolution consistent with applicable law.

Do not consume food that arrives spoiled, improperly sealed, or in a condition that may be unsafe.

Customers should not ship perishable or potentially unsafe food back to us unless specifically instructed to do so.

4. Gift Cards

Gift cards are generally nonreturnable and nonrefundable, except where required by applicable law.

This policy does not limit any statutory rights or remedies relating to gift cards.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

When contacting us, please provide:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, when available.

We may request additional information to help investigate the problem.

For damaged shipments, retain the original packaging when it is safe and practical to do so, as the carrier may require supporting information.

We will review the circumstances and provide an appropriate resolution, including a refund or replacement when warranted.

6. Missing or Lost Shipments

If your order has not arrived or is marked as delivered but cannot be located, contact Uncle Clarence BBQ customer service.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the issue.

Refunds, replacements, and other remedies will be determined according to the circumstances and applicable consumer protection laws.

Please also refer to our Shipping Policy for additional delivery information.

7. How to Request a Return or Refund

To request assistance, contact:

Uncle Clarence BBQ Customer Service

Telephone: 1-800-475-0320
Email: cs@uncleclarencebbq.com
Contact Page: https://uncleclarencebbq.com/pages/contact

Please include your order number and a brief explanation of the request.

Our team will review your information and provide the next steps.

For eligible merchandise returns, return instructions will be provided before shipment.

For damaged or defective food products, we may resolve the matter without requiring the item to be returned.

8. Return Shipping Costs

For approved change-of-mind returns of eligible non-food merchandise, customers are generally responsible for return shipping costs unless otherwise agreed.

If an item is defective, damaged, or incorrect due to an error attributable to Uncle Clarence BBQ or its fulfillment process, we will address reasonable return-shipping arrangements as appropriate.

Any required refund of original shipping charges will be determined according to the circumstances and applicable law.

9. Refund Approval and Processing

Once we receive and inspect an eligible merchandise return, or complete our review of another refund request, we will notify the customer of the outcome.

If a refund is approved, we will initiate it through the original payment method, where supported.

We generally aim to process approved refunds within 10 business days, subject to applicable legal requirements.

The time required for funds to appear in a customer's account may vary depending on the payment provider and financial institution.

If more than 15 business days have passed since refund approval and the funds have not appeared, please contact our customer service team.

10. Exchanges and Replacements

If an eligible non-food item is defective, damaged, or incorrect, please contact customer service to discuss replacement or exchange options.

Exchanges are subject to product availability and the circumstances of the request.

Food products are not accepted for ordinary exchanges because of food-safety considerations.

Where a food product arrives damaged, defective, or incorrect, an appropriate replacement or other remedy may be offered.

11. Orders Canceled Before Shipment

Cancellation requests are governed by our Purchase Options Cancellation Policy.

Standard orders may be eligible for cancellation before fulfillment progresses too far.

Freshly prepared foods may become ineligible for cancellation once cooking, baking, or other order-specific preparation has begun.

If an order is successfully canceled and payment has been collected, any applicable refund will be processed according to the payment method and relevant legal requirements.

12. International Orders

For eligible orders shipped to Canada, return or refund eligibility will depend on the product type, reason for the request, and applicable consumer protection requirements.

Customers should contact us before attempting an international return.

Customs duties, import taxes, brokerage charges, and other third-party fees may not be refundable by Uncle Clarence BBQ unless required by law or expressly agreed.

13. Consumer Rights

Nothing in this Refund and Return Policy is intended to exclude, restrict, or override rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law provides greater protection than this policy, the legal requirements will govern.

14. Contact Information

Uncle Clarence BBQ
Operated by Mitchell Foods LLC

Website: https://uncleclarencebbq.com
Telephone: 1-800-475-0320
Email: cs@uncleclarencebbq.com
Contact Page: https://uncleclarencebbq.com/pages/contact

We appreciate your business and the trust you place in Uncle Clarence BBQ.

Our commitment is to treat every customer fairly, provide quality products, and address legitimate order concerns with care and professionalism.

Thank you for choosing Uncle Clarence BBQ.