Shipping policy

  • Uncle Clarence BBQ Shipping Policy

    Thank you for visiting and shopping at Uncle Clarence BBQ. The following terms and conditions constitute our Shipping Policy, last updated on 02/21/2023.

    Interpretation and Definitions

    Interpretation

    Words with capitalized initial letters have specific meanings defined under the following conditions, and these definitions apply whether they appear in singular or plural forms.

    Definitions

    • "Company" refers to Mitchell Foods LLC, also referred to as "the Company," "We," "Us," or "Our."

    • "Goods" are the items offered for sale on our Service.

    • "Orders" are requests made by You to purchase Goods from Us.

    • "Service" refers to the Website.

    • "Website" is Uncle Clarence BBQ, accessible from www.uncleclarencebbq.com.

    • "You" means the individual accessing the Service or the company/other legal entity on behalf of which such individual is accessing or using the Service.

    Domestic Shipping Policy

    Shipment Processing Times

    All orders are processed within 2-3 business days. Orders placed after 3 PM will be shipped the following business day. We ship from Monday to Friday and do not ship on weekends. Orders placed after 3 PM on Friday will be shipped on the following Monday. If there is a high volume of orders, shipments may be delayed. In such cases, we will contact you via email.

    Shipping Rates & Delivery Estimates

    Shipping charges are calculated based on weight, delivery destination, and carrier chosen at checkout.

    • UPS Standard: 3-5 business days after shipment

    • UPS Two Days: 2 business days after shipment

    • UPS Express: 1-2 business days after shipment

    Overnight delivery is only available for addresses within the continental United States. Delivery delays can occur, and we are not responsible for such delays.

    Shipment to P.O. Boxes or APO/FPO Addresses

    We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses via the US Postal Service.

    Shipment Confirmation & Order Tracking

    You will receive a shipment confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

    Customs, Duties, and Taxes

    We are not responsible for customs fees, duties, and taxes applied to your order. All such fees are the customer's responsibility.

    International Shipping Policy

    We currently only ship internationally to Canada. Orders shipped to Canada may incur VAT fees, duties, tariffs, or taxes imposed by the Canadian government, which are not included in our shipping costs and are the recipient's responsibility.

    Damages

    If your order is damaged or lost during shipment, please contact us. Save all packaging materials and damaged goods for claims with the shipping carrier. Damaged items will be replaced per our return/refund policy.

    Incorrect Shipping Addresses and Refused Delivery

    We attempt to validate shipping addresses provided at checkout. If an address cannot be validated, and we cannot update it, the order will be canceled and refunded. We are not responsible for incorrect addresses provided by the customer.

    Missing or Stolen Shipments

    If your order is marked as delivered but you did not receive it, please contact us at 1.800.475.0320 or cs@uncleclarencebbq.com. We will file a claim with the shipping carrier, and local law enforcement may be involved. We will replace or refund your order after the investigation, which could take up to 21 days.

    Contact Us

    If you have any questions about your order or our shipping policy, please contact our customer service team:

    • Visit our website: uncleclarencebbq.com/pages/contact

    • Email us: cs@uncleclarencebbq.com

    Thank you for choosing Uncle Clarence BBQ for your shopping needs. We appreciate your business and are committed to providing you with a seamless shopping experience.

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